Ursa88 FAQ — answers to all your questions

Yes, you must be at least 18 years old to register at ursa88. This is an important part of our responsible gaming policy. Proof of age may be requested during account verification. To learn more, visit our Responsible Gaming View the page.

on the login page Go to the page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use that code to set a new password. The whole process takes under a minute.

No, each mobile number or email address can only be used to register one account at ursa88. Creating multiple accounts is a violation of our Terms and Conditions violates our terms and may result in account suspension.

Account verification is usually completed within 24 hours. During peak periods, it may take up to 48 hours. For faster verification, make sure all information is submitted accurately and clearly.

ursa88 supports all major mobile banking services in Bangladesh. You can deposit and withdraw using the following methods:

• BKash (Personal & Agent)
• Nagad
• Rocket (Dutch-Bangla Mobile Banking)
• Crypto (select currencies)

Payment methods may be updated from time to time. For the latest information, Promotions page here.

The minimum deposit at ursa88 is BDT 300 and the minimum withdrawal is BDT 500. These limits are set to ensure all types of players can participate with ease. For maximum limits, please contact our support team.

Withdrawals at ursa88 are typically processed within 15 minutes to 2 hours. Verified accounts are processed even faster. Minor delays may occur on bank holidays.

ursa88 does not charge any additional fees on deposits. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction fees. No fees are charged on withdrawals either, though this may be subject to change under certain conditions.

If your balance hasn't updated within 30 minutes of your deposit, take a screenshot of the transaction and note your transaction ID. Then contact our 24/7 support team — once you provide proof, the issue will be resolved quickly.

Once you register a new account at ursa88 and make your first deposit, the welcome bonus will be credited to your account automatically. To learn more about the bonus amount and terms, please visit our Promotions page here. If you have a promo code, make sure to enter it during registration.

A wagering requirement is the condition that requires you to place a certain amount of bets before withdrawing bonus funds. For example, a 5x wagering requirement means you must bet the bonus amount 5 times over. Each bonus at ursa88 has its own wagering terms, which are outlined in the on the Promotions page is clearly stated.

The ursa88 cashback bonus is paid out on a weekly or monthly basis. You'll receive a set percentage of your total losses during the period back as cashback. This can generally be withdrawn without any wagering requirements. For more details, Promotions page here.

Yes, ursa88 VIP members enjoy exclusive bonuses, higher cashback, a dedicated account manager, and faster withdrawals. Bet more and earn points to move up the VIP tiers. For more details, visit our VIP page here.

ursa88 offers over 500 games. The main categories are:

• Live Casino — Blackjack, Roulette, and Baccarat with real dealers
• Slots — hundreds of options from classic to video slots
• Fish Game — popular fishing games
• Bet — Sports Betting and e-sports
• Game Lobby — all games in one place

Yes, all games on ursa88 are mobile-friendly. No separate app download needed — just play directly from any smartphone browser. It works seamlessly on Chrome, Firefox, and Safari.

Yes, ursa88's Live Casino It runs 7 days a week, 24 hours a day. You can play with real dealers in real time at any hour. However, certain specialty tables may operate during specific hours.

If your internet connection drops during a game, it will pause temporarily. Once you're back online, refresh the page — in most cases the game will resume right where you left off. If any bets were affected, contact our support team with the game log.

Go to your account settings and find the 2FA option under the Security section. You can enable 2FA using your mobile number or an authenticator app. Once active, you'll need to enter an additional code each time you log in, keeping your account significantly more secure.

ursa88 never shares your personal information with unauthorized third parties. Your data may only be used where necessary for payment processing or legal compliance. For more details, please see our Privacy Policy Read.

If you notice any unrecognized logins or transactions on your account, change your password immediately and notify our support team. We'll investigate promptly and secure your account. For your safety, never share your password or OTP with anyone.

Live chat is the fastest way to reach the ursa88 support team — just click the chat icon at the bottom right of the page. You can also reach us by email. Support is available 24/7, 7 days a week.

Yes, the ursa88 support team provides full assistance in Bengali. All our support agents are fluent in Bengali, with Bangladeshi users in mind. You can reach out in your native language for any issue.

If your account is closed or suspended, contact our support team right away. In most cases, a temporary suspension is due to incomplete verification or suspicious activity. Once you submit the required information, the issue will be resolved promptly.

ursa88 is committed to responsible gaming. If you'd like to manage your gaming habits, please visit our Responsible Gaming Go to the page, where you'll find tools like deposit limits, session limits, and self-exclusion. Our support team is always ready to help with these as well.